Cancellation & Refund Policy
At Cricket Fantasy Galaxy, we aim to provide a smooth and enjoyable experience for all users. This policy outlines the conditions for contest entry cancellations and refund eligibility.
User-Initiated Contest Cancellations
Before the Contest Begins
- Users can cancel their contest entry through the contest details page before it starts.
- Once canceled, the entry amount will be credited back to the user’s Cricket Fantasy Galaxy account balance.
After the Contest Has Started
- Contest cancellations are not allowed once the match has begun, as contests are based on live game events.
Platform-Initiated Contest Cancellations
- Insufficient Participants: If a contest does not meet the required number of participants, it may be canceled. In such cases, all participants will receive a refund.
- Technical Issues: If unexpected technical issues impact contest fairness, the contest may be canceled, and refunds will be issued accordingly.
- Policy Violations: If a contest is canceled due to violations of our Fair Play Guidelines, affected users may not be eligible for a refund.
Refund Guidelines
Eligible Refund Cases
- Cancellation of a contest by Cricket Fantasy Galaxy.
- User-initiated cancellation before the contest begins.
- Billing or payment processing errors.
Refund Process
- Refunds are credited to the user’s Cricket Fantasy Galaxy account balance for future participation or withdrawal.
Non-Refundable Scenarios
- Disqualification due to policy violations.
- Results based on actual player performances.
- Requests made after the contest has started or concluded.
Account Balance Withdrawals
- Withdrawal Requests: Users can request withdrawals anytime, subject to the platform’s minimum withdrawal threshold.
- Processing Time: Withdrawals are typically processed within 3-5 business days, depending on the payment provider.
- Withdrawal Fees: Any applicable transaction fees will be displayed during the withdrawal request process.
How to Request a Refund or Cancel a Contest Entry
- Contact Support: To request a refund or cancel an entry, contact our support team at [email protected], providing relevant details.
- Review Time: Our team will assess refund requests and respond within 24-48 hours.
Policy Updates
Cricket Fantasy Galaxy reserves the right to update this policy as needed. Users are encouraged to review it periodically for the latest information.
Contact Us
If you have any questions regarding this policy, please reach out to us at [email protected].